At CallViaQR, we provide instant digital delivery of QR codes and services. This policy outlines our shipping and cancellation terms for both our Free and Premium plans.
1. Digital Service Delivery
All our services are delivered digitally - no physical shipping required!
1.1 Instant Digital Delivery
- QR Codes: Generated and available for download instantly upon vehicle registration
- Business Cards: PDF files available for immediate download (Premium feature)
- Service Access: All features activated immediately upon registration or subscription
- No Waiting: No shipping time, no delivery delays, no courier dependencies
1.2 How You Receive Your Digital Products
- Dashboard Access: All QR codes and downloads available in your user dashboard
- Email Notifications: Account activation and important updates sent via email
- SMS Alerts: OTP verification and subscription confirmations via SMS
- WhatsApp Notifications: Contact alerts when someone scans your QR code
2. Free Plan - No Cancellation Needed
Our Free Plan has no charges, so there's nothing to cancel!
2.1 Free Plan Features
- Register up to 2 vehicles with QR codes
- Unlimited QR code scans and contact notifications
- Basic customer support
- Keep your mobile number private
- No time limit - free forever
2.2 Stopping Free Plan Usage
- No Cancellation Required: Simply stop using the service
- Account Deletion: Delete your account anytime from dashboard settings
- Data Retention: Your data is kept for 90 days after account deletion for recovery
- QR Codes: Continue working even after account deletion (forever)
3. Premium Plan Cancellation
Our Premium Plan costs ₹99 per month and can be cancelled anytime:
3.1 How to Cancel Premium Subscription
- Dashboard Method: Go to Dashboard → Settings → Subscription → Cancel
- Contact Support: WhatsApp, email, or call our support team
- Email Request: Send cancellation request from your registered email
- Instant Processing: Cancellation is processed immediately
3.2 What Happens After Cancellation
- Immediate Effect: No future charges will be made
- Current Period: Premium features remain active until the end of current billing cycle
- Auto-Downgrade: Account automatically downgrades to Free Plan (2 vehicles)
- Excess Vehicles: Vehicles beyond 2 are archived (not deleted)
- Data Safety: All your data remains safe and accessible
3.3 Cancellation Timeline
- Immediate: Stop recurring charges instantly
- End of Period: Premium features deactivate at billing cycle end
- Free Plan Activation: Automatic with 2 active vehicles
- Reactivation: Upgrade to Premium anytime to restore all features
4. No Physical Shipping Involved
Since CallViaQR is a 100% digital service, traditional shipping terms don't apply:
4.1 What We DON'T Ship
- No Physical Products: All QR codes are digital files
- No Printed Materials: You print your own QR codes and business cards
- No Hardware: Works with any smartphone - no special devices needed
- No Courier Delivery: Everything is available instantly online
4.2 Delivery Advantages
- Instant Access: No waiting for delivery
- No Shipping Costs: Zero delivery charges
- No Lost Packages: Digital delivery can't get lost
- Global Access: Available worldwide instantly
- Unlimited Downloads: Download your QR codes as many times as needed
5. Service Cancellation vs Account Deletion
5.1 Subscription Cancellation (Recommended)
Stops payments but keeps your account:
- Prevents future charges
- Downgrades to Free Plan
- Keeps 2 vehicles active
- Preserves all your data
- Easy to reactivate Premium anytime
5.2 Complete Account Deletion
Permanently removes your account:
- Deletes all vehicle registrations
- Stops all notifications
- QR codes continue to work but show "Account Deleted" message
- Cannot be undone after 90-day grace period
- Requires creating new account to use service again
6. Cancellation Scenarios
6.1 Voluntary Cancellation
- Any Time: Cancel your Premium subscription anytime
- No Questions: No lengthy cancellation surveys or retention attempts
- Instant Process: Processed immediately, no waiting period
- No Penalties: No cancellation fees or charges
6.2 Involuntary Cancellation
We may cancel your service for:
- Terms Violation: Breaking our Terms of Service
- Payment Issues: Repeated failed payment attempts
- Abuse: Misusing the platform or harassing other users
- Fraudulent Activity: Fake registrations or payment fraud
6.3 System Maintenance Cancellation
- Advance Notice: Minimum 24-hour notice for planned maintenance
- Service Credits: Extended downtime results in billing cycle extension
- Emergency Maintenance: Immediate notification via all available channels
7. Data Handling After Cancellation
7.1 Personal Data
- Profile Information: Kept for 90 days for account recovery
- Vehicle Data: Archived but not deleted (can be restored)
- Transaction History: Retained for legal and tax purposes (7 years)
- Support Communications: Kept for quality assurance and training
7.2 QR Code Functionality
- Cancelled Subscription: QR codes continue to work with Free Plan limits
- Deleted Account: QR codes show "Account no longer active" message
- Contact Form: Still allows people to leave messages for 90 days
- Permanent Deactivation: After 90 days, QR codes show service unavailable
8. Refund Policy Connection
Cancellation and refunds are separate policies:
8.1 Cancellation + Refund
- Cancel within 7 days of Premium subscription for full refund
- See our full Refund Policy for details
- Refund requests must be made within the refund window
8.2 Cancellation Only
- Cancel after 7 days to stop future charges (no refund for current period)
- Premium features remain active until end of billing cycle
- Fair usage - you've already used the service for the paid period
9. Reactivation After Cancellation
9.1 Subscription Reactivation
- Anytime: Resubscribe to Premium instantly
- Data Restoration: All archived vehicles reactivated immediately
- Same Account: No need to create new account
- Full Features: All Premium features restored instantly
9.2 Account Restoration
- Within 90 Days: Deleted accounts can be restored
- Contact Support: Email or WhatsApp to request restoration
- Identity Verification: Verify ownership for security
- After 90 Days: Permanent deletion - cannot be restored
10. Special Cancellation Situations
10.1 Deceased User Account
- Family members can request account cancellation
- Death certificate and identity proof required
- QR codes can be kept active for memorial purposes
- Full refund provided regardless of timing
10.2 Medical Emergency
- Temporary subscription pause available
- Medical documentation required
- Up to 6-month pause with feature preservation
- Full refund consideration on case-by-case basis
10.3 Technical Issues
- Service not working due to our technical problems
- Full refund + service credits provided
- No cancellation needed - we'll make it right
11. Business Continuity Assurance
11.1 Service Shutdown Protection
If CallViaQR ever shuts down:
- 90-Day Notice: Minimum advance notification
- Data Export: Full data export provided to all users
- QR Code Transition: Alternative contact method setup assistance
- Full Refunds: Unused subscription time fully refunded
11.2 Service Transfer
- If service is sold to another company, you'll be notified
- Option to cancel and get refund if you don't agree to transfer
- 30-day window to decide on service transfer
12. Contact for Cancellation
12.1 Easy Cancellation Methods
- Self-Service: Dashboard → Settings → Subscription → Cancel
- WhatsApp: Message us for instant cancellation
- Email: Send request from registered email address
- Phone: Call during business hours for immediate help
12.2 What We Need for Cancellation
- Your registered email or mobile number
- Confirmation that you want to cancel (verbal or written)
- Nothing else - we keep it simple!
13. Our Cancellation Commitment
We make cancellation hassle-free:
- No Retention Tactics: We won't try to convince you to stay if you want to leave
- Instant Processing: Cancellation processed immediately upon request
- No Hidden Fees: Zero cancellation charges or penalties
- Clear Communication: You'll know exactly what happens when
- Data Respect: Your data is handled according to your wishes